ITIL-4-Transition Study Guide - ITIL-4-Transition Exam Fee

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ITIL 4 framework is the latest iteration of the Information Technology Infrastructure Library (ITIL), which provides a comprehensive set of best practices for IT service management. The new framework builds on the strengths of the previous version, while also incorporating new approaches and technologies that have emerged in the industry. The ITIL 4 Managing Professional Transition Exam is a key step in the transition to the new framework and ensures that IT professionals have the necessary knowledge and skills to effectively manage IT services in the modern digital age.

ITIL ITIL-4-Transition (ITIL 4 Managing Professional Transition) Certification Exam covers four modules, each focusing on a specific area of the ITIL 4 framework. The modules are ITIL 4 Foundation, Create, Deliver and Support, Drive Stakeholder Value, and High Velocity IT. Each module is designed to provide a comprehensive understanding of the ITIL 4 framework and prepares individuals to manage IT services in a modern, agile, and digital environment.

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ITIL-4-Transition Exam Fee & ITIL-4-Transition Questions

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ITIL 4 Managing Professional Transition Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which is an example of a digital organization?

Answer: C


NEW QUESTION # 48
What do Lean and Agile consider a barrier to high performance?

Answer: C

Explanation:
Explanation
Large batch sizes of work are considered a barrier to high performance in Lean and Agile because they increase the amount of work in progress (WIP), which leads to longer cycle times, higher variability, lower quality, and reduced feedback and learning. Large batches also increase the risk of waste, rework, and delays, as well as the complexity and uncertainty of the work. Lean and Agile advocate for reducing batch sizes and limiting WIP, which enables faster flow, shorter feedback loops, higher quality, and more value delivery.
Some of the practices that help reduce batch sizes and limit WIP are:
Pulling versus pushing work, which means that work is initiated only when there is a demand and capacity for it, rather than being assigned or scheduled in advance.
Making work visible, which means that the status and progress of work are transparent and accessible to all stakeholders, using tools such as Kanban boards, burn-down charts, and dashboards.
Limiting work-in-progress, which means that the number of work items in each stage of the workflow is restricted, based on the available resources and throughput, to prevent bottlenecks and overloading.
References:


NEW QUESTION # 49
A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?

Answer: D


NEW QUESTION # 50
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Answer: D


NEW QUESTION # 51
Which value chain activity ensures that products deliver stakeholder expectations for quality?

Answer: A

Explanation:
Explanation
The value chain activity that ensures that products and services continually meet stakeholder expectations for quality, costs and time to market is design and transition. This activity involves the following steps12:
Defining the requirements and specifications of the products and services based on the demand and feedback from the customers and other stakeholders.
Designing the products and services according to the requirements and specifications, as well as the best practices and standards of the organization and the industry.
Developing and testing the products and services to ensure that they meet the quality criteria and the expected outcomes.
Deploying and releasing the products and services to the customers and users, ensuring that they are ready for use and operation.
Validating and evaluating the products and services to ensure that they deliver the intended value and meet the stakeholder expectations.
Transitioning the products and services from the development stage to the operational stage, ensuring that they are integrated with the existing processes, systems and resources of the organization.
References: 1: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 23-24 2: Value Chain Activity:
Design & Transition - Altervista, 3


NEW QUESTION # 52
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